Skills
Customer Support
10+ Years
Customer Support > Sales Support
2-5 Years
Executive Virtual Assistant
6 Months to 1 Year
General VA & Administrative VA
1-2 Years
Customer Support > Ecommerce > Amazon?
6 Months to 1 Year
Marketing > Appointment Setting
1-2 Years
Marketing > Social Media Management
6 Months to 1 Year
Office and Administration > Calendar Management
1-2 Years
Office and Administration > Email Management
10+ Years
Cold-calling > Appointment Setting
1-2 Years
Experience highlights
Sales Reservations Specialist
IHG HOTELS AND RESORTS
·
January/2023
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/
Handled guest reservations and inquiries with professionalism, ensuring accuracy and efficiency in booking systems.
Promoted room upgrades and special offers to maximize sales revenue.
Collaborated with front office and sales teams to meet guest needs and deliver seamless service.
Consistently achieved performance targets in a high-volume, customer-focused environment.
Consistently ranked as a Top Seller, contributing significantly to team revenue.
Increased average daily rate (ADR) by up to 20%
Network & Services Operations Associate
Accenture
·
August/2021
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Present
Handled customer inquiries related to billing, payments, and technical concerns for a major telecommunications provider. Delivered efficient and empathetic support via phone, email, and chat to resolve issues such as service interruptions, plan upgrades, account disputes, and equipment troubleshooting. Ensured high customer satisfaction through accurate documentation, clear communication, and first-call resolution.
Handled escalated or supervisor-level calls, providing resolutions for complex bi
Engineer - Technical Support
CSS Corporation
·
March/2020
–
Present
Provided technical assistance and troubleshooting support to customers, resolving hardware and software issues efficiently. Delivered clear guidance on product usage, diagnostics, and problem resolution while maintaining high customer satisfaction. Collaborated with engineering teams to escalate complex cases and ensure timely solutions.
Assisted in creating and updating technical documentation and troubleshooting guides for the support team.
Provided training and mentoring to new hires and juni
Account Manager
Concentrix
·
December/2018
–
Present
As an Account Manager at Concentrix, I oversee the day-to-day operations and client relationship for Iron Mountain, ensuring seamless service delivery, operational efficiency, and consistent performance metrics. I act as the main point of contact between the client and internal teams, driving strategic initiatives, resolving escalations, and supporting business growth through effective communication and stakeholder management.
Handling urgent client requests outside regular scope
Outreach Coordinator
Teletech
·
June/2018
–
Present
As an Outreach Coordinator for a healthcare account, I manage critical back-office documentation and conduct outbound calls to support patient care and provider operations. My responsibilities include processing and maintaining accurate healthcare records, coordinating with medical professionals, and ensuring timely follow-ups through outbound communications. I play a key role in facilitating smooth administrative workflows, verifying patient information, handling prior authorizations
