Virtual Assistant

Verified

$7/hr

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Outline

Looking for Freelance work (5 hours/day) at $7/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I have everything it takes to be a fantastic one. I'm very organized, pay great attention to detail, and communicate well.

Skills & Experience

Skills

General VA, Customer Service Representative Less than 6 Months

Experience highlights

First Call Resolution Analyst

Telephilippines Inc · April/2020 – Present

-performed quality review of the failed calls from agents to identify errors, assess compliance with protocols and recommend improvements for future performance
resolved quality disputes by determining and investigating issues and concerns, and implementing solutions to ensure service standards are met
-maintained customer satisfaction process to monitor feedback, analyze trends, and support continuous improvement initiatives.

Subject Matter Expert

Telephilippines Inc · October/2019 – Present

-Offered guidance and support to the agent lacking efficient knowledge on specific issues to improve their understanding and performance.
-Resolved complex patients concerns by assisting agents when issues exceeded their expertise, and took over calls when necessary to ensure efficient and satisfactory resolutions.

Customer Service Representative

Telephilippines Inc · October/2016 – Present

-managed in and outbound calls, reviewed medical claims, authorization and checked benefit coverage for patient, ensuring patients insurance information is accurate and up to date

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