Skills
Customer Support > Customer Service > Gorgias
1-2 Years
Office and Administration > Data Collection
2-5 Years
- Customer Service
5-10 Years
Processing
1-2 Years
Cold Calling
2-5 Years
Shipstation
1-2 Years
Complaint resolution
2-5 Years
Marketing > Order Management
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Customer Service>Sales
5-10 Years
Customer Service > Gorgias > Shopify
1-2 Years
*Administrative Support -
2-5 Years
• Live Chat Support
2-5 Years
Experience highlights
Sales and Customer Service Representative
CommerceCore
·
January/2025
–
Present
Provided e-commerce support for orders, products, payments, shipping, returns, and refunds. Handled inquiries via email and online channels. Managed complaints and coordinated with internal teams for resolution.
Intake Specialist / Customer Service
Rethink Pay
·
December/2023
–
Present
Gathered client personal and financial information for intake. Completed intake forms and verified documentation. Served as primary client contact during intake process.
Administrative Officer
Kouzbary Builders
·
February/2023
–
Present
Oversaw office operations and project documentation. Coordinated communication between site management, contractors, and suppliers. Tracked budgets, processed invoices, and managed payroll.
Customer Service Representative – E-commerce
E-commerce Business
·
December/2022
–
Present
Handled customer inquiries regarding orders and order status. Responded via email and live chat using Gorgias. Updated orders using Shopify and ShipStation.
Telemarketer / Appointment Setter
Farmers Insurance Group
·
February/2022
–
Present
Conducted 80-100 cold calls daily to schedule home and auto insurance appointments. Used confident and persuasive communication. Answered and transferred calls appropriately.
