Outline
Looking for Full-Time work (12 hours/day) at $6/hour
Associate Degree
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
Document any account changes and requests from customers
Worked on resolving customer complaints.
Assist customers on the step- by-step procedures in troubleshooting broadband and mobile issues.
Explain products/services clearly and guide customers on usage.
Diagnosed and resolved complex internet issues, improving first-contact resolution rates and reducing repeat calls
Provided clear, step-by-step guidance to customers, strengthening communication and issue resolution skills essential for candidate support
Documented cases accurately and maintained detailed records, ensuring compliance
Coordinated with internal teams to resolve escalations, ensuring fast resolution and improved client satisfaction
Managed customer accounts, billing concerns, and service requests while maintaining strong attention to detail and organization
Demonstrated strong multitasking abilities by handling multiple cases simultaneously while meeting SLA targets.
Resolved technical and account-related concerns efficiently, reducing repeat contacts and improving overall issue resolution time by 30%
Documented customer interactions accurately and maintained detailed records, ensuring 100% compliance with company standards and data accuracy requirements
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