Outline
Looking for Full-Time work (8 hours/day) at $6/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
I am an Operations and Customer Experience Manager specializing in property management and service-based businesses. I lead teams to run efficient day-to-day operations, streamline workflows, and deliver consistent, high-quality service. My background in CX allows me to strengthen tenant and client relationships, resolve issues quickly, and maintain high satisfaction and retention.
In property management, I oversee operational processes, tenant relations, and performance optimization to protect and grow asset value. I also leverage social media and digital tools to support branding, tenant acquisition, and client engagement. I bring a results-driven approach that combines operational leadership, customer experience, and practical digital strategy to improve performance and scale operations.
Skills & Experience
Skills
Experience highlights
Handled end-to-end guest communications (pre-booking to post-checkout), maintaining fast response times
Coordinated calendars & reservation workflows through Cloudbeds PMS to eliminate double bookings and improve occupancy rates by 80%.
Created and optimized listing assets, including graphics, photos, and short-form videos
Planned, launched, and optimized paid campaigns using Facebook Ads Manager and Instagram Ads, focusing on reach, engagement, and conversions.
Designed high-impact graphics (Canva, Photoshop) and edited short-form videos (CapCut) tailored for social platforms and ad creatives.
Scheduled & managed content calendars using Meta Business Suite,
Supervised deck crew during routine operations, cargo handling, and maintenance activities to ensure safety and efficiency.
Conducted regular inspections of deck equipment, safety gear, and cargo securing arrangements; reported defects and followed up on corrective actions.
Coordinated with the bridge and engine teams to support smooth maneuvering, berthing, and operational tasks.
Excellent communication and problem-solving abilities.
Ability to manage escalations and maintain professionalism under pressure.
Analytical mindset with experience in reporting and performance tracking.
Monitor daily performance, attendance, and adherence to schedules.
Conduct regular team meetings, huddles, and performance reviews.
Consistently exceeded call and quality performance targets
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