Skills
Sales
5-10 Years
Sales / customer service / technical support
2-5 Years
Customer EXPERIENCE
2-5 Years
Customer Service Representative
2-5 Years
Edit Videos short form and long form
1-2 Years
Customer Service - Call and Chat
1-2 Years
Short Form Video Editing
1-2 Years
Customer / Technical Support
2-5 Years
Sales & Appointment Setting
1-2 Years
Customer & Technical Communication
2-5 Years
Graphics Design
1-2 Years
Social Media Management > TikTok, Facebook, Instagram, X
6 Months to 1 Year
Experience highlights
Appointment Setter
Tax Relief Department
·
January/2026
–
Present
Handled inbound and outbound calls, provided clear information on tax processes, and qualified clients based on their needs. Recommended appropriate solutions and transferred qualified clients to the right Tax Professional for further assistance.
Video Editor
Freelance
·
January/2025
–
Present
creating short-form and long-form content for social media and online platforms. I mainly use Premiere Pro and CapCut, and I’m comfortable editing talking-head videos, Reels, TikToks, YouTube videos, podcasts, and promotional content. I focus on strong hooks, clean cuts, captions, engaging pacing, B-roll, sound effects, music, and basic color correction to keep viewers engaged. I’m detail-oriented, reliable, open to feedback, and always looking for ways to improve the quality and performance of
Real Estate Broker
ownyourpropertyph
·
January/2012
–
Present
As a manager, I oversee team sales reports, monitor sales-agent performance, provide training and coaching, update pricing and sales kits, oversee sales transactions and progress reports, and facilitate online real estate marketing training.
Technical Service Representative
Steam
·
January/2010
–
Present
We deliver Microsoft email account management training, address client inquiries, investigate and suspend non-compliant accounts, and provide online solutions and upgrades for Hotmail accounts. This supports a secure and efficient email experience for users.
Customer Service Representative
E-PLDT Ventus
·
January/2005
–
Present
Handled high-volume inbound and outbound calls; resolved concerns accurately.
De-escalated complaints with empathy, documented interactions, and communicated clearly.
Restored customer confidence through thoughtful problem-solving and consistent service.