Executive Liaison & Administrative Support | Bookkeeper | Copywriter | CRM Platforms Specialist

Verified

$10/hr

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Outline

Looking for Part-Time work (5 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Guarantee your success by securing your competitive edge. You deserve control.

Skills & Experience

Skills

Data Entry 10+ Years

C-Suite & Administrative Assistance 2-5 Years

Operations & Project Management 10+ Years

Calendar & Email Management 2-5 Years

Client & Employee Relations 10+ Years

Team Performance Management 10+ Years

Business KPI Reviews 10+ Years

Social Media management 6 Months to 1 Year

Persuasive Copywriting 6 Months to 1 Year

Funnel Building Less than 6 Months

Email Automation, Setting Up of Landing Pages & Pipelines Less than 6 Months

Experience highlights

General Administrative Virtual Assistant

Murdocks' Moving and Storage · April/2023 – Present

Reports Generation: Compiled and presented data in user-friendly reportformats for team reviews and presentations ensuring accuracy and timely delivery.
Improved Efficiency: Handled administrative tasks including data entry, file organization, and document management, maintaining efficient operations
and client satisfaction.
Enhanced Customer Satisfaction:
Conducted post-move follow-up to ensure customer satisfaction and address any post-service concerns promptly, enhancing overall service quality

Executive Virtual Assistant

BridgeInvest, LLC · April/2021 – /

Efficient Executive Support
Accounting Ninja
Human Resources Support
Streamlined Project and Workflow Management

Operations Manager

Qualfon Philippines Incorporated · November/2018 – Present

Led a Pioneering LOB: Transformed a pioneering team into a high-performingone through effective management and development strategies.
Boost team performance: Monitored team performance and developed actionable plans and continuous improvement initiatives that significantly enhanced departmental scores and operational efficiency.
Mentored and developed Team Leaders: Provided ongoing mentorship and coaching to Team Leaders through regular one-on-one meetings, and constructive feedback.

Operations Supervisor/Team Leader (Non-Voice Department)

Qualfon Philippines Incorporated · January/2013 – Present

Facilitated effective client communication: Engaged in regular email with clients and participated in productive client meetings, ensuring clear and efficient communication that strengthened client relationships.
Maintained operational efficiency: Met SLAs and Cases per Hour targets consistently, optimizing team performance and operational efficiency.
Ensured prompt customer support: Monitored KANA emails and cases received, promptly addressing customer inquiries to enhance satisfascation.

Operations Supervisor/Team Leader (Voice Department)

Qualfon Philippines Incorporated · April/2011 – Present

Provided proactive support: Offered real-time assistance to agents duringshifts, addressing questions and resolving issues promptly to maintain operational efficiency and morale.
Handled escalated calls: Took charge of Supervisory/Managerial calls to resolve escalated situations and address customer concerns effectively,
ensuring high levels of customer satisfaction.
Facilitated professional growth: Provided constructive feedback and coaching to support agents in skill development and achieving

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