Lead Assistant Manager

Verified

$5/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven professional with over a decade of experience

Skills & Experience

Skills

Customer service 10+ Years

Communication Skills 10+ Years

Problem solving 10+ Years

Calendar Management 10+ Years

CRM tools 10+ Years

Experience highlights

Unit Manager

ALLIANZ PNB LIFE · April/2024 – /

Recruited and onboarded high-potential Financial Advisors, aligning manpower with unit sales goals.
Developed and executed operational plans that ensured consistent productivity across the team.
Spearheaded training initiatives in collaboration with the Training Department, resulting in a 20% increase in advisor sales conversions within 3 months.
Implemented time management tools and activity trackers, improving weekly productivity tracking by 30%.
Conducted regular performance reviews and stra

Lead Assistance Manager

EXL SERVICE PHILIPPINES INC. · September/2021 – Present

Leadership and Management
Supervised 6 teams with a total of 120 employees, improving team productivity and morale through hands-on leadership and structured performance strategies.
Reduced employee turnover significantly by fostering a culture of collaboration, accountability, and professional growth.
Project Management
Initiated and launched a customer loyalty program that led to a 25% increase in repeat customer engagement and a 10% uplift in sales conversion.

Operations Coach

SITEL PHILIPPINES INC. · March/2020 – Present

Successfully led a team of 15-20 agents, resulting in a 15% improvement in overall team performance and consistently meeting key service targets.
Elevated call quality standards, achieving a 95% customer satisfaction rate by ensuring all calls were handled professionally and effectively.
Increased team efficiency by 20% through targeted coaching and providing clear direction, which directly contributed to exceeding performance metrics each quarter.

Operations Supervisor

RESULTS ALASKA, INC. · April/2019 – Present

Managed a team of 15 agents, overseeing recruitment, disciplinary actions, and payroll accuracy, contributing to a 10% reduction in turnover by fostering a supportive and efficient team environment.
Identified and prioritized agent development needs, resulting in improved performance scores and skill advancement, with 80% of the team meeting or exceeding individual KPIs.
Documented account resolutions, issues, and general notes, ensuring all records were comprehensive and accurate.

Operations Team Lead

LIZARDBEAR TASKING, INC. (TaskUs) · October/2017 – Present

Managed daily operations for a team of 15 agents, meeting service level targets and improving customer satisfaction by 15%.
Handled people management (HR issues, performance appraisals, development), leading to a 25% increase in agent retention.
Optimized operational performance, ensuring adherence to schedules and reducing downtime by 20%.
Coached agents and monitored call quality, resulting in 90% meeting service standards.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In