Skills
Customer Support > Chat Support
1-2 Years
Customer Support > Customer Service > Fraud detection
1-2 Years
Office and Administration > Data Entry
1-2 Years
General Virtual Assistant
1-2 Years
Lead Generation Specialist
1-2 Years
Office and Administration > Data Collection > Skip Tracing
2-5 Years
Data Analysis
2-5 Years
CRM management
2-5 Years
Product sourcing
2-5 Years
~Data Entry
5-10 Years
Account Management; Customer Support > Sales Support > Lead Generation
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management
5-10 Years
Experience highlights
Order Review Specialist
Ubiquity Global Services
·
November/2023
–
Present
Investigated and detected fraudulent activities for banks, telecom, money transfer, and bill payment providers. Analyzed transaction data to prevent revenue loss and blocked fraudulent transactions.
Virtual Assistant
Upwork Inc.
·
August/2020
–
Present
Led team of 5 on data entry, cleaning, and CRM management. Expanded expertise in skip tracing and lead generation. Supported multiple clients with data management and process optimization.
