Data Analyst

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

5 years of experience as an Analyst, I excel in optimizing workforce operations, analyzing data, and developing solutions for best efficiency.

Skills & Experience

Skills

Reporting and Analytics 2-5 Years

Resource Schedule uploader Less than 6 Months

Experience highlights

Senior Workforce Analyst

Support Zebra · March/2022 – Present

 Spearhead new Programs to ensure effective and efficient processes and reports.
 Worked with management to develop strategic and tactical plans to meet different requirements.
 Set and adjusted to schedules to maintain optimal coverage and service levels.
 Produced and updated documents, reports and tracking spreadsheets using Zendesk, Salesforce, RingCentral, Playvox, Amazon Web Services and other CRM and WFM tools.
 Worked well in team setting, providing support and guidance.

Resource Planner & Scheduler, Workforce Management

Concentrix · March/2021 – Present

 Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
 Optimized schedules, forecasts and other tools to present to management.
 Set and adjusted to schedules to maintain optimal coverage and service levels.
 Managed overtime, shift swaps, breaks and PTO requests.
Provided training on dashboard and package development to team members and management.

Realtime Analyst, Workforce Management

Concentrix · February/2020 – Present

Worked with management to develop strategic and tactical plans to meet different requirements.
 Set and adjusted to schedules to maintain optimal coverage and service levels.
. Produced and updated documents, reports and tracking spreadsheets using Zendesk, Salesforce and various CRM.
 Managed overtime, shift swaps, breaks and PTO requests.
 Compiled research data and gave professional presentations highlighting finds and recommended optimizations.

Technical Support Representative

Concentrix · January/2016 – Present

Managed high levels of call flow and responded to both customer and technical support needs.
 Translated complex technical issues into digestible language for nontechnical users.
 Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
 Assisted customers in identifying issues and explained solutions to restore service and functionality.

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