Skills
Multitasking, Time management,Active listener
2-5 Years
General appointment setter
Less than 6 Months
Guest Services Agent
1-2 Years
Experience highlights
Clinic Appointment Setter
OP 360
·
March/2024
–
Present
We book, reschedule and cancel clinic appointments. I also answer inquiries such as clinic policies, clinic location and office hours, doctor's availability and checking if their insurances can be accepted in the office. One of my tasks is also sending tasking messages to the doctor's medical assistants, surgical coordinators and receptionists. Messages such as requesting to send the bloodwork order, CT scan scripts and pharmacy medication refills.
Guest Services Agent
Alorica
·
January/2022
–
Present
My first job experience was a guest service representative or a virtual front desk agent. I assist hotel guests about their room reservations, bills, book limo and restaurant reservations, and creating tickets for housekeeping and maintenance requests. I answer inquiries about the general policies and amenities of the hotels they want to book their vacation at. At the same time, one of my tasks is also a hotel operator. I transfer calls to their right department and warm transfer if necessary.
