Outline
Looking for Full-Time work (8 hours/day) at $7/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
I am an experienced HR Recruitment Specialist and Quality Assurance Analyst with over a decade of expertise in recruitment, onboarding, customer service, and team leadership. I have managed end-to-end hiring processes, payroll operations, and HR documentation while driving quality assurance programs that improved performance across healthcare, real estate, outsourcing, and BPO industries. I thrive in both remote and on-site environments, combining strong analytical skills with a people-first approach to ensure operational efficiency and employee engagement. Proficient in tools such as Zendesk, Slack, BambooHR, ADP TotalSource, Workable, and Google Suite, I am recognized for my leadership, integrity, and communication skills, making me a valuable partner in elevating recruitment, HR operations, and quality management.
Skills & Experience
Skills
Office and Administration > Quality Assurance
- Customer Service
Process improvement
HRIS
HR Management
Leadership & Team Management
End to End Recruitment
LinkedIn Recruiter
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
Coaching & Mentoring
Customer Support > Chat Support> Email Support> Shopify>Zendesk
Experience highlights
HR & TeamCare
Proximity Outsourcing
·
January/2024
–
Present
Managed end-to-end recruitment, onboarding, benefits enrollment, and HR system integration for new hires. Handled bi-monthly payroll, bonuses, salary adjustments, expense tracking, and reimbursements while maintaining accurate HR documentation and PTO records. Coordinated team activities, workshops, recognition programs, and internal communications, while supporting insurance reviews and ensuring compliance with company policies and legal requirements.
Quality Assurance Specialist
Clipboard Health
·
January/2021
–
Present
Monitored outbound calls and Zendesk tickets to ensure service quality standards, while providing coaching, feedback, and training to improve agent performance. Developed quality guidelines, scorecards, and standardized assessment procedures, prepared regular QA reports for management, and led improvement initiatives that enhanced team performance. Actively participated in business reviews and QA strategy meetings to support continuous quality improvement.
HR Recruiter | HRIS Specialist
The Credit Pros
·
January/2021
–
Present
Proactively sourced and recruited candidates through multiple channels and TCP hiring platforms, conducting resume reviews and initial phone screenings to assess qualifications and suitability. Managed clerical and administrative responsibilities, including email correspondence, Skype calls, chat support, recordkeeping, and HR documentation. Maintained organized employee profiles and departmental paperwork while contributing process improvement ideas and successfully handling various projectes.
Onboarding Specialist | Talent Acquisition
Clipboard Health
·
January/2020
–
Present
Managed multiple state medical agencies and supported the end-to-end onboarding of healthcare practitioners. Conducted applicant pre-screening, coordinated follow-ups, verified state background checks, and ensured compliance with requirements. Successfully onboarded healthcare professionals into the CBH platform, conducted welcome calls, and facilitated initial shift bookings. Collaborated with healthcare facilities to address staffing needs and concerns while streamlining onboarding processes.
Interim Executive Virtual Assistant to the CEO - Part Time
Real Estate IQ
·
January/2018
–
Present
Managed CEO's calendar, scheduled high-level meetings, and coordinated corporate events. Maintained professional client relationships and ensured seamless communication flow between CEO and stakeholders.
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