Amazon Customer Support Specialist | Virtual Assistant

Verified

$5/hr

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Outline

Looking for Part-Time work (6 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I am Lloyd Jayson Paloma, an Amazon Customer Support Specialist and Account Health Associate with one year of hands-on experience supporting e-commerce sellers. I handle customer inquiries, complaints, and product questions end-to-end, resolving issues through refunds, replacements, discount coupons, and clear product-usage guidance. This approach protects both the customer experience and the seller's reputation.

I also manage account health, identifying policy or performance issues and implementing fixes that keep seller accounts in good standing. My KPIs consistently stay in the green zone with zero errors, and I have achieved a 100% CSAT score every week. When gaps appear, I address them proactively rather than reactively.

I additionally bring creative skills as a video editor producing short-form content for TikTok and Instagram.

Skills & Experience

Skills

Video Editing 6 Months to 1 Year

Computer Proficiency 2-5 Years

Amazon Account Health Monitoring 6 Months to 1 Year

Amazon Customer Support 1-2 Years

Marketing > Content Creation > Social Media Content Creation Less than 6 Months

Office and Administration > Google Sheets Less than 6 Months

Customer & Administrative Support 1-2 Years

Design > Graphic Design Less than 6 Months

Experience highlights

Amazon Customer Support and Account Health Support

CAR GUYS · June/2025 – /

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