Versatile and results-driven Remote Call Center Professional with over 13 years of continuous freelance experience and traditional BPO background specializing in outbound telemarketing, lead generation, and strategic appointment setting for US-based companies. Proven track record of navigating diverse industries including real estate, mortgage lending, third-party logistics (3PL), and omni-channel customer service. Adept at managing high-volume cold calling campaigns, resolving complex customer inquiries, and managing multiple high-priority client accounts simultaneously across US Eastern Time (EST) shifts.