Customer Support Agent

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Customer Support Professional with hands-on experience in live chat and email support, backed by over 10 years of experience in communication, education, and coordination. Skilled in handling customer inquiries, investigating concerns, providing clear solutions, and maintaining positive customer experiences. Experienced with Zendesk, Google Workspace, and AI tools such as ChatGPT and Gemini to improve productivity, written communication, and workflow efficiency. Achieved an average CSAT of 85% and a quality score of 88%, with a commitment to continuous improvement through QA feedback. I also hold a degree in Chinese Language and Literature and have over a decade of experience teaching Mandarin, giving me an added advantage in cross-cultural communication. Adaptable, detail-oriented, and eager to contribute to a team that values excellent customer service and continuous growth.

Skills & Experience

Skills

Home-based ESL Teaching Less than 6 Months

Mandarin Chinese 10+ Years

Curriculum design 5-10 Years

Communication 5-10 Years

Chat support Less than 6 Months

Management 2-5 Years

Event host 5-10 Years

CURRICULUM DEVELOPMENT 5-10 Years

Chinese 10+ Years

Workflow Optimization Less than 6 Months

Event Coordination 5-10 Years

Customer service > Sales Representative > Customer Support Less than 6 Months

Communication > Public Speaking 5-10 Years

Customer Support > Sales Support > Account Retention > Marketing > Executive Assistance Less than 6 Months

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 5-10 Years

Experience highlights

Junior Chat Customer Support Agent

WeDoSupport Ltd. – E-Gaming Department · November/2025 – Present

Handled high-volume customer inquiries through chat and email. Maintained 85% CSAT and 88% Quality rating. Investigated complex cases and coordinated with departments for resolutions.

Executive Assistant Trainee

Magic Virtual Assistant Agency · January/2025 – /

Trained in executive assistance, AI-assisted workflow optimization, and client support. Focused on understanding client needs and translating vague instructions into actionable steps.

Junior High School Chinese Department Supervisor

Bacolod Trinity Christian School, Inc. · January/2020 – Present

Directed transition to face-to-face instruction. Streamlined departmental communication. Oversaw curriculum initiatives and facilitated international learning camps in Taiwan.

Junior High School Chinese Curriculum Adviser

Bacolod Trinity Christian School, Inc. · January/2019 – Present

Reshaped Chinese curriculum with focus on conversational skills, improving student proficiency by 30%. Guided teachers through curriculum development and online learning adaptation.

Freelance Emcee

Self-employed · January/2016 – Present

Hosted social and school events with adaptable style. Emceed high-profile events including Chinese New Year celebrations and city government center events.

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