Seasoned professional with 22 years of experience in the BPO industry, bringing a wealth of expertise in people management, quality assurance, training, project leadership, and transition execution. Over a decade of proven success in managing teams and driving operational excellence, complemented by 5 years in quality management and training program design. Skilled in leading complex projects, executing seamless transitions, and architecting innovative solutions to support business growth. Adept at leveraging tools such as Office 365, Google Workspace, Canva, and Zoom to streamline workflows, enhance collaboration, and deliver exceptional client support. Recognized for strong organizational skills, adaptability, and a commitment to delivering high-quality outcomes in fast-paced environments.
