Skills
Customer Support > Technical Support, Data Entry
1-2 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
Less than 6 Months
- Customer Service
1-2 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
1-2 Years
HIPAA Compliance
1-2 Years
ClickUp
Less than 6 Months
CRM Systems
1-2 Years
CRM > Salesforce
1-2 Years
Customer Support > Chat Support >Technical Support
Less than 6 Months
Google Workspace
1-2 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
1-2 Years
Experience highlights
Technical Support Representative
Brightspeed
·
June/2025
–
/
Provide technical support for internet and VoIP services across voice, chat, and email. Troubleshoot connectivity and hardware issues while maintaining service quality and documenting interactions in CRM systems.
Customer Service Representative
Alight Solutions
·
August/2024
–
Present
Managed high-volume healthcare support inquiries. Resolved billing and account issues while ensuring HIPAA compliance. Coordinated with internal teams for first-contact resolution.
