Skills
Call Handling
5-10 Years
Data Encoding, data entry
2-5 Years
Appointment scheduler
2-5 Years
- Customer Service
5-10 Years
1. Email Support 2. Chat Support 3. Track and Trace 4. Logistics Management 5. Document Management (BOL, POD)
2-5 Years
Communication
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
CMS Support
5-10 Years
Experience highlights
Customer support
Loadsmart
·
September/2024
–
Present
scheduling pick-up and delivery appointments. Track and trace shipments to make sure of timely pickup and deliveries. Log on to DAT for the loads available. Verifying carriers with compliance and highways. use of load boards, slack, and other CRM for communications.
Customer support service
H20 wireless
·
December/2023
–
Present
Inbound calls assist customers through their subscriptions, processing payments and providing technical support.
Appointment setter
Solar Campaign
·
September/2020
–
Present
Inbound and outbound calls. Prequalified leads for the solar campaign using Podio, followed up by calls and email. Set up appointments for every qualified leads.
