Administrative Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's degree

English proficiency TOEFL

Professional Summary

My name is Jenelyn Maghanoy Acosta. I am a dreamer, a goal-setter, a pursuer, a risk-taker, a silent introvert worker, and an organized person. I am currently taking a degree in business management at BYU-Idaho.

I am an online independent contractor with diverse skills in social media marketing and management, administration, mentoring, advising, market research, designing, and more.

Skills & Experience

Skills

Customer Support > Sales Support > Lead Generation 1-2 Years

Customer Support > Social Media Moderation 2-5 Years

Marketing > Market Research 6 Months to 1 Year

Data Entry 1-2 Years

Good in Microsoft Application (word, excel, presentation) 6 Months to 1 Year

Experience highlights

Advisor

Springboard · January/2025 – /

Assist students with application processes, course registrations, and preparation for academic progression, ensuring they have the necessary resources and information to succeed. Complete weekly self-evaluation forms to reflect on performance and identify areas for improvement. Participate in ongoing training sessions to enhance your advising skills and stay updated on best practices. Work closely with technical, planning, registration, graduation, degree progress audit, and transfer evaluation.

Mentor

Global Managed Services, LLC · May/2024 – Present

(BYU-Pathway Worldwide)
Responsibilities:
1. Sending weekly outreach to students via e-mails, phone, video, and chats.
2. Documenting detailed interaction with students.
3. Providing resources to students' questions and concerns.
4. Supporting, motivating, and guiding students along their study journey.
5. Submitting weekly evaluations, attending gatherings, and creating and escalating support.
6. Attending mentoring sessions for thorough help.

Mentor

Bloom · December/2022 – Present

(BYU-Pathway Worldwide)
Sending weekly outreach and support to students via e-mails, phone, video, and chats.
Documenting detailed interactions with students.
Providing resources to students' questions and concerns.
Supporting, motivating, and guiding students along their study journey.
Submitting weekly evaluations, attending gatherings, and creating and escalating tickets.

Market Research Surveyor

Bloom · July/2022 – Present

(Clear Insights)
Contacting individuals via phone calls in different US states per project.
Qualifying respondents and applying rebuttals when necessary.
Collecting and inputting data from complete studies.

Customer Service Representative

Iqor · April/2022 – Present

(American Home Shield)
Answering email support and engagement.
Escalated technical issues.
Taking callbacks to the third party.
Taking orders from customers
Contacting contractor for technical concerns

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