Outline
Looking for Full-Time work (8 hours/day) at $5/hour
Bachelor's Degree
English proficiency Conversational
Professional Summary
Skills & Experience
Skills
Experience highlights
• Responded to guest inquiries via Airbnb chat platform.
• Managed bookings and booking-related requests.
• Coordinated with property management and cleaning teams.
• Assisted with cancellations and refund requests.
• Followed up on guest concerns through to resolution
• Achieved 95% customer satisfaction through effective issue resolution.
• Handled customer inquiries and service concerns through digital channels.
• Resolved issues accurately while following company procedures.
• Maintained accurate customer records and documentation.
• Prioritized multiple requests and escalated issues when needed
• Assisted customers with account services and inquiries.
• Resolved customer concerns promptly and professionally.
• Built positive customer relationships through clear communication.
• Maintained accurate customer records and documentation.
• Provided customer support through email and chat.
• Resolved digital banking inquiries and service issues.
• Coordinated with internal teams on customer concerns.
• Followed up on unresolved cases to ensure timely resolution
• Prepared shipment documents and tracked deliveries.
• Coordinated with suppliers and clients on logistics needs.
• Followed up on deliveries and outstanding requirements.
• Maintained invoices, customs documents, and other records.
• Supported scheduling, correspondence, and administrative tasks
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