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In today’s interconnected world, hiring virtual assistants has become a game-changer for many businesses. Among the top choices for virtual assistants, Filipinos stand out due to their dedication, work ethic, and cultural compatibility with Western companies. However, to ensure a smooth and productive working relationship, it’s crucial to understand the cultural norms that influence their work. Here are nine cultural norms to keep in mind when hiring Filipino virtual assistants.
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13th Month Pay
The concept of the 13th month pay is a significant part of Filipino employment culture. This mandatory bonus is usually given at the end of the year and is equivalent to one month’s salary. It’s not just a perk but a legal requirement that shows respect for the employee’s hard work and dedication throughout the year. By acknowledging and honoring this tradition, you demonstrate cultural sensitivity and appreciation, which can significantly boost morale and loyalty among your Filipino virtual assistants.
If your worker hasn’t worked the entire year, the 13th month pay is typically prorated based on the number of months the employee has worked. You can do this by dividing the total basic salary by 12 months.
So if your virtual assistant has worked for you for 6 months and their pay is $6000 for those 6 months, just divide that by 12 which equals $500.
$6000/12 = $500.
The $500 is the additional payment (bonus) you would give them in December as the 13th month pay.
Holidays and Celebrations – Filipino Work Culture
Filipinos celebrate a myriad of holidays, many of which are deeply rooted in their religious and cultural traditions. Christmas, for instance, is celebrated with great fervor and can extend from December to January. Additionally, Holy Week and other national holidays are observed with equal enthusiasm. Understanding and respecting these holidays by allowing your virtual assistants time off or being flexible with deadlines during these periods can foster a respectful and harmonious working relationship.
Read: 20 Non-Working Holidays in the Philippines
Work Ethic
The Filipino work culture and ethic is characterized by diligence, dedication, and a strong sense of responsibility. Filipino virtual assistants often go above and beyond to meet deadlines and exceed expectations. However, they might be hesitant to voice concerns or ask for help. Encouraging an open and supportive work environment where they feel comfortable discussing challenges can help them thrive and contribute more effectively to your projects.
Communication Style
Filipinos tend to be indirect communicators. They value harmony and may avoid confrontation, which can sometimes lead to misunderstandings if not properly managed. They often use non-verbal cues and context to convey messages. It’s essential to foster a communication style that encourages clarity and openness. Regular check-ins, constructive feedback, and patience can go a long way in bridging any communication gaps and ensuring mutual understanding.
Family Values
Family is at the heart of Filipino culture. Many virtual assistants may have familial responsibilities that they prioritize. Understanding this cultural value can help you create a flexible working environment that accommodates their needs. Offering flexible working hours or being understanding of occasional family emergencies can significantly enhance their productivity and loyalty.
Respect for Hierarchy – Filipino Work Culture
In Filipino culture, respecting authority and honoring hierarchy is a big deal. Your virtual assistants are likely to show great respect towards you and may expect clear guidance and direction. Establishing a clear chain of command and providing explicit instructions can help them understand their roles and responsibilities better. Additionally, showing appreciation for their efforts and recognizing their achievements can motivate them to perform at their best.
Cultural Sensitivity – Filipino Work Culture
Being culturally sensitive is crucial when working with Filipino virtual assistants. This includes understanding their traditions, values, and communication styles. It also means being aware of and respecting their cultural practices and beliefs. Demonstrating cultural sensitivity can build trust and foster a positive working relationship, making your virtual assistants feel valued and respected.
Common Brownouts (Blackouts)
The Philippines often experiences brownouts, which are periodic power outages. These can disrupt your virtual assistant’s ability to work. It’s important to have a contingency plan in place, such as flexible deadlines or the ability to work offline. Understanding and being prepared for these occurrences can help you manage expectations and maintain productivity during these times.
Time Zone Differences
Working across different time zones can be challenging, but it also offers an opportunity for round-the-clock productivity. The Philippines is in the GMT+8 time zone, which can be advantageous for businesses looking to extend their operational hours. Establishing a clear schedule and setting expectations for availability can help manage any time zone-related challenges. Flexibility and understanding can ensure a smooth workflow and effective collaboration despite the geographical distance.
Find & Hire a Remote Worker from the Philippines
By embracing these cultural norms, you can create a respectful and productive working relationship with your Filipino virtual assistants. Understanding and appreciating their unique cultural background not only enhances communication and efficiency but also fosters loyalty and long-term commitment. Your investment in cultural awareness will undoubtedly pay off in the form of a motivated and dedicated virtual team, ready to support your business goals.
Hiring Filipino virtual assistants can be a transformative experience for your business. Their strong work ethic, respect for hierarchy, and family values make them exceptional employees. By recognizing and adapting to their cultural norms, you can build a strong, harmonious, and productive working relationship that benefits both parties. Embrace these cultural insights and watch your business thrive with the support of your talented Filipino virtual assistants.
