TLDR
If you are researching BPO Companies in the Philippines, here is what you need to know:
- The Philippines is one of the largest BPO hubs in the world.
- The biggest BPO companies include Accenture, Teleperformance, Concentrix, Alorica, and TaskUs, among others.
- BPO firms are best for large companies that need high volume, fully managed teams.
- Costs are higher than direct hiring because you are paying for management, infrastructure, and profit margins.
- Small and mid-sized businesses often get more flexibility and lower costs by hiring directly through platforms like RemoteWork.ph instead of using a traditional BPO.
Now let’s go deeper so you can decide what actually makes sense for your business.
Table of Contents
What Is a BPO Company?
If you keep seeing the term but are not totally clear on it, here is the simple explanation.
A BPO company, or Business Process Outsourcing company, is a third-party provider that handles specific business functions on behalf of another company. Instead of hiring employees directly, you hire the BPO firm, and they manage the team for you.
You are not just paying for labor. You are paying for the entire operation.
Business Process Outsourcing Explained
When companies work with BPO companies in the Philippines, they typically outsource things like:
- Customer support
- Technical support
- Sales teams
- Back office operations
- Finance and accounting
- IT services
The BPO firm recruits, hires, trains, manages, and oversees the staff. You communicate with account managers rather than individual employees in most cases.
This is very different from hiring someone directly and managing them yourself.
Difference Between BPO, IT-BPM, and Call Centers
People often use these terms interchangeably, but they are not identical.
- BPO refers broadly to outsourcing business processes.
- IT-BPM stands for Information Technology and Business Process Management. It is a broader industry term used in the Philippines.
- Call centers are a subset of BPO that focus mainly on voice support.
Many of the largest BPO companies in the Philippines operate across all three areas.
Types of BPO Models
Not all BPO companies operate the same way.
Some are offshore providers serving foreign clients. Others operate captive centers owned by multinational corporations.
You will also find:
- Voice vs non-voice operations
- Shared teams vs dedicated teams
- Enterprise-level contracts vs mid-market solutions
Understanding the model matters before you commit to anything long term.
Why the Philippines Is the Global BPO Capital
There is a reason so many companies look specifically for BPO companies in the Philippines instead of other countries.
Size of the Philippine BPO Industry
The Philippines employs over a million people in the BPO and IT-BPM sector. The industry contributes a significant percentage to the country’s GDP and continues to grow every year.
Cities like Manila, Cebu, Clark, and Davao are major outsourcing hubs with massive office campuses dedicated to BPO operations.
English Proficiency and Cultural Alignment
One of the biggest advantages is communication.
English is widely spoken in professional environments. Filipino professionals are generally familiar with Western culture, media, and business norms. That reduces friction, especially for customer support roles.
Cost Advantage Compared to Western Countries
Hiring in the Philippines is still significantly more affordable than hiring in the United States, United Kingdom, or Australia.
However, it is important to understand something.
When you work with BPO companies in the Philippines, you are not paying local salary rates. You are paying bundled rates that include management and overhead.
If you want to hire direct, here is a guide to virtual assistant rates in the Philippines.
Government Support and Infrastructure
The Philippine government has actively supported the BPO sector for years through tax incentives and infrastructure development. That is one reason the industry has remained stable and competitive.
Types of Services Offered by BPO Companies in the Philippines
BPO companies are not just call centers.
Here is a breakdown of what many of them actually offer.
Customer Support and Call Center Services
This is the most common category.
Inbound support, outbound sales, technical troubleshooting, retention teams, chat support, and email support all fall under this umbrella.
Companies like Alorica and Teleperformance are known for handling large-scale support operations.
IT and Software Development Outsourcing
Some BPO firms provide software engineering, cloud services, and infrastructure management. This is where companies like Accenture and Cognizant operate heavily.
Finance and Accounting Outsourcing
Bookkeeping, payroll processing, accounts payable, and financial reporting are often outsourced to specialized BPO teams.
Healthcare and Medical BPO
Medical billing, insurance processing, and patient support services are also commonly handled by BPO companies in the Philippines.
Knowledge Process Outsourcing
This includes higher-skill tasks like research, data analysis, and specialized technical support.
The range is broader than most people realize.
15 Largest BPO Companies in the Philippines
Here are some of the biggest and most established BPO companies operating in the country.
1. Accenture
A global consulting and outsourcing giant with tens of thousands of employees in the Philippines.
Best suited for enterprise clients with complex needs.
2. Teleperformance
One of the largest call center operators in the country. Strong in high-volume customer support.
3. Concentrix
Focused heavily on customer experience and tech-enabled support services.
4. Alorica
Known for large-scale voice operations and retail customer service support.
5. TaskUs
Popular with tech companies and fast-growing startups that need outsourced support.
6. Foundever
Previously known as Sitel Group. Offers customer support and digital services.
7. Sutherland
Provides customer support, analytics, and digital transformation services.
8. TTEC
Combines customer experience services with technology platforms.
9. VXI Global Solutions
Strong in telecom and technology support services.
10. Genpact
Focuses on finance, accounting, and business transformation.
11. Cognizant
Provides IT services and digital transformation solutions.
12. WNS Global Services
Specializes in finance, insurance, and travel outsourcing.
13. HGS
Delivers customer experience and business process services.
14. EMAPTA
Offers offshore staffing and managed team solutions.
15. Acquire BPO
Provides customer support, IT, and back-office outsourcing.
These companies primarily serve mid-market to enterprise-level clients.
You can also read our other blog on the 7 best offshoring companies in the Philippines.
How Much Do BPO Companies in the Philippines Cost?
This is the part most list articles skip.
Typical Monthly Cost Per Agent
Depending on the service, BPO companies in the Philippines may charge anywhere from $1,200 to $3,000 per agent per month.
This varies based on skill level and complexity.
Understanding Markups and Overhead
The actual employee salary is only part of what you are paying for.
Your rate also includes:
- Office space
- Management layers
- HR and payroll
- Equipment
- Profit margins
That is why BPO pricing is often significantly higher than direct hiring.
Long-Term Contract Requirements
Many large BPO firms require multi-year contracts. That is not ideal if you are testing a new role or scaling cautiously.
Hidden Costs to Consider
Setup fees, training fees, and scaling minimums can all increase your total investment.
When Should You Hire a BPO Company?
BPO companies in the Philippines make sense in certain situations.
Enterprise-Level Operations
If you need 50 or 100 agents with structured workflows, BPO is often the right move.
High-Volume Call Centers
If your business depends on handling thousands of calls per day, the infrastructure of a BPO can help.
Regulated Industries
Healthcare and finance often require compliance standards that large BPOs are equipped to handle.
When a Traditional BPO May Not Be the Best Fit
Small and Mid-Sized Businesses
If you only need one to five hires, a full BPO setup is often overkill.
Companies That Want Direct Team Control
With a BPO, you typically communicate through managers. You may not have full control over hiring decisions.
Startups That Need Flexibility
Long contracts and higher costs can slow you down.
Alternative to BPO Companies for Small Businesses
Traditional BPO Companies in the Philippines are built for scale. They make sense for enterprises running large call centers or complex operations.
But what if you only need one to five hires?
This is where direct hiring becomes the smarter option.
Why Small Businesses Often Skip Traditional BPO Companies
Working with large BPO Companies in the Philippines usually means:
- Higher bundled pricing
- Long-term contracts
- Paying for management layers you may not need
- Limited control over individual hiring decisions
For smaller companies, that structure can feel heavy and expensive.
You are paying for infrastructure built for 50 to 500 employees, even if you only need two.
Direct Hiring Through RemoteWork.ph
RemoteWork.ph offers a different approach.
Instead of acting as a BPO company or staffing agency, RemoteWork.ph is a direct hiring marketplace. It connects businesses directly with Filipino professionals.
There are no agency markups, no mandatory long-term contracts, and no management layer between you and your team.
You:
- Hire directly
- Pay workers directly
- Communicate directly
- Maintain full control
This gives small and mid-sized businesses the flexibility that traditional BPO Companies in the Philippines typically do not offer.
Cost Comparison: BPO vs Direct Hiring
When you work with most BPO Companies in the Philippines, your monthly rate includes:
- Office space
- HR and payroll administration
- Team leaders and supervisors
- Corporate overhead
- Profit margins
With direct hiring through RemoteWork.ph, you pay the professional you hire and a simple platform subscription. That often results in significantly lower overall costs, especially for lean teams.
For businesses focused on long-term remote hires rather than large call center operations, this model usually makes more financial sense.
When RemoteWork.ph Is the Better Fit
RemoteWork.ph is ideal if:
- You need a virtual assistant, marketer, developer, or support rep
- You want full visibility into who you are hiring
- You prefer flexibility over multi-year contracts
- You are building a lean, long-term remote team
It is not a replacement for enterprise BPO infrastructure. It is a smarter alternative for growing businesses that want control and cost efficiency.
Frequently Asked Questions About BPO Companies in the Philippines
What are the biggest BPO companies in the Philippines?
Some of the largest include Accenture, Teleperformance, Concentrix, Alorica, and TaskUs.
How much does it cost to hire a BPO company?
Costs typically range from $1,200 to $3,000 per employee per month depending on complexity.
Are BPO companies only for large enterprises?
Most large BPO firms primarily serve enterprise clients, though some mid-market options exist.
What is the difference between BPO and offshoring?
BPO is one model of offshoring where a third-party manages the team. Offshoring can also include direct hiring without an agency.
Is it cheaper to hire directly instead of using a BPO?
In many cases, yes. Direct hiring eliminates agency markups and long-term contract requirements.
Key Takeaways
- The Philippines is one of the world’s largest BPO hubs.
- The biggest BPO companies in the Philippines primarily serve enterprise clients.
- BPO firms offer fully managed teams but at higher bundled costs.
- Long-term contracts are common.
- Small and mid-sized businesses often benefit more from direct hiring platforms like RemoteWork.ph.
If you need scale, structure, and compliance, a traditional BPO may be right for you.
If you want flexibility, lower costs, and direct control over your team, hiring directly may be the smarter move.
Understanding the difference helps you choose the right path instead of overpaying for the wrong solution.